General inquiries

What platforms do you support?

iOS app for iPad/iPhone (iOS 11.0 or later) or Windows software for PC (Windows version 10 or later).

Do you offer sample wrist data?

Yes we offer sample data from elite players. We are also working with several tour coaches in gathering more data which we will make available to our clients.

Will I get access to future software updates?

Yes, the initial payment also includes lifetime access to software updates.

Is there an annual fee?

No additional annual fee, it is included in the initial price of the sensor.

How long does the shipping take?

Once shipped UPS Express Delivery takes 3-5 days.

What is the warranty?

Hackmotion Wrist Sensor has a standard 2 year warranty.

What is your return policy?

We offer hassle free returns, return your sensor within 30 days of receiving it and we will do a full refund.

Do you ship internationally?

Yes, we do ship  worldwide with UPS Express Delivery.

Do I have to pay any additional customs and tax?

In some cases there may be additional customs and import tax fees that are specific to some countries. In these cases the additional costs are to be covered by the customer.

In case HackMotion Wrist Angle Sensor does not meet your expectations HackMotion will refund 100% of the payment once the system is returned within 30 days of the purchase.