We will send instructions on sending the old sensor to our office. Upon receiving the new one, you can activate it and start using it. At the moment of activation, your old sensor will stop working.
Yes. All HackMotion feature tiers use the same hardware. After receiving the new sensor you will have access to the same feature set (Core/Plus/Pro) of your original purchase.
The HackMotion Core and Plus feature sets include suggested wrist angle ranges that are based on data from PGA Tour Pros. The HackMotion Pro feature set allows you to explore multiple PGA Tour player swings and release patterns, comparing them to your own.
In some countries, there may be additional customs and import tax fees specific to that country. In such cases, the customer is responsible for covering these additional costs.
Click the Request Refund link and fill out the form to start the refund.
You will need to input the email used for purchase + the order id.
Please check your order confirmation email for the order id.
From the time of receiving your HackMotion device, we ensure a 60 day window where you can try it out and return it for a refund. Starting from December 2nd, 2024 we are running a campaign to extend the return window to 60 days. If you made a purchase before the 2nd of December, you are only eligable for a 30 day return window
To be eligible for a refund you need to request it within 60 days of your purchase if your purchase was made after December 2nd, 2024. You can check the date of your purchase in the order confirmation email.